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RETURN POLICY

Please review the return guidelines below to determine if your purchase is eligible for a return. We offer free 14-day returns for customers in Canada. Shipping fees are non-refundable, and a return shipping fee will be charged. The return period begins on the day your shipment is delivered or picked up.


To qualify for a return:

  • Items must be in their original condition, showing no signs of wear or damage.
  • Returned items must include all original packaging (tags, box, and pouch).
  • Sets must be returned complete; individual items from a set cannot be returned separatel

RETURING YOUR OWN PURCHASE

Please check our return policy to make sure the item is eligible for a return and send us an email at aelia.jewelry.ca@gmail.com
requesting your return label.

Don’t forget to include the following:

  • The order number (Don’t worry if you don’t have one. The original purchaser’s full name and email address also help us track down the order)
  • The address where the jewelry will be shipped from

EXCHANGE POLICY

We offer 14-day exchanges for all customers. Please have your order confirmation email, order card, or receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

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